Juan 366 Terms & Conditions — Everything You Need to Know Before You Play

1. Introduction & Acceptance of Terms

Welcome to juan 366, an online gaming platform operated under a valid licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR). The website located at https://juan366.click (the "Platform") and all services offered through it are provided by Juan 366 (the "Company," "we," "us," or "our") to registered players in the Philippines.

By accessing, browsing, registering for, or using the Platform in any way, you ("Player," "you," or "your") confirm that you have read, understood, and agreed to be legally bound by these Terms and Conditions ("Terms"), along with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated into these Terms by reference.

If you do not agree with any part of these Terms, you must immediately stop using the Platform and close your account if one has been created. We recommend you save or print a copy of these Terms for your records. Your continued use of the Platform following any update to the Terms constitutes your acceptance of the revised version.

2. Definitions

The following terms, when used in these Terms and Conditions, carry the meanings defined below. Understanding these definitions will help you navigate the rest of the document clearly.

3. Eligibility Requirements

To create and maintain an account at juan 366, you must meet all of the following eligibility requirements at all times. Players who do not meet these requirements are strictly prohibited from registering or using the Platform.

3.1 Age Requirement

You must be at least 21 years of age to register and play at juan 366. This is a legal requirement under Philippine gaming regulations administered by PAGCOR. Players who misrepresent their age will have their accounts immediately closed and all balances forfeited in accordance with Philippine law.

3.2 Residency and Jurisdiction

The Platform is operated under a PAGCOR licence and is primarily intended for players physically located within the Republic of the Philippines. It is your responsibility to ensure that accessing and using online gaming services is lawful in your specific location. Juan 366 does not accept responsibility for players accessing the Platform from jurisdictions where online gaming is prohibited.

3.3 One Account Per Person

Each player is permitted to hold only one (1) active juan 366 account. Creating multiple accounts — whether under the same identity or different names — is strictly prohibited and will result in permanent account closure and forfeiture of all balances, including any bonus funds or pending withdrawals.

3.4 Exclusions

The following individuals are not eligible to hold a juan 366 account:

• Employees, contractors, and agents of Juan 366 and its affiliated companies
• Immediate family members (spouses, parents, children, siblings) of the above
• Individuals who have self-excluded through the Responsible Gaming program and are within their exclusion period
• Individuals listed on PAGCOR's national exclusion register

4. Account Registration & Verification

Registering an account at juan 366 is free and takes approximately two minutes. During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, Philippine mobile number, and a valid email address.

4.1 Accuracy of Information

You agree that all information provided during registration and throughout your use of the Platform will be truthful and up to date. Juan 366 reserves the right to request documentary proof of any information provided at any time. Providing false, misleading, or incomplete information constitutes a breach of these Terms and may result in account suspension or permanent closure.

4.2 KYC Verification

In compliance with PAGCOR regulations and Philippine anti-money laundering laws, juan 366 may require you to complete a Know Your Customer (KYC) verification process before processing withdrawals above certain thresholds. KYC documents may include a government-issued Philippine ID (PhilSys, passport, driver's licence, or SSS/GSIS ID), a selfie with your ID, and proof of payment method ownership. Failure to complete KYC within the required timeframe may result in temporary account restriction.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You agree not to share your password with any third party. Juan 366 will never ask for your password via email, SMS, or live chat. If you suspect unauthorised access to your account, contact our support team immediately. Juan 366 is not liable for losses resulting from unauthorised account access caused by your own failure to secure your credentials.

5. Deposits and Withdrawals

5.1 Supported Payment Methods

Juan 366 supports the following Philippine payment methods for deposits and withdrawals: GCash, Maya (formerly PayMaya), GrabPay, Coins.ph, InstaPay and PESONet bank transfers, BDO Online, BPI Online, UnionBank Online, and Visa/Mastercard debit and credit cards issued by Philippine banks. Payment method availability may vary depending on current technical or regulatory circumstances.

5.2 Minimum Deposit

The minimum deposit amount at juan 366 is ₱100. Deposits below this threshold will not be processed. There is no maximum single deposit limit, although transaction limits imposed by your payment provider (e.g., GCash's daily transfer limit) apply independently.

5.3 Deposit Processing

Deposits via GCash, Maya, and GrabPay are credited to your juan 366 wallet instantly upon successful payment confirmation. Bank transfers via InstaPay are also generally instant. PESONet transfers may take up to one (1) business day. Juan 366 does not charge any processing fees on deposits, though your payment provider may apply their own transaction charges.

5.4 Withdrawals

The minimum withdrawal amount is ₱200. Withdrawal requests are processed to the same payment method used for your most recent qualifying deposit (same-source policy). GCash and Maya withdrawals are processed within three (3) minutes under normal operating conditions. Bank transfers are processed within one (1) business day. Juan 366 does not charge withdrawal fees; however, third-party processing fees charged by your payment provider are beyond our control.

5.5 Withdrawal Conditions

Withdrawals may be subject to the following conditions before processing:

• Completion of KYC identity verification (required for cumulative withdrawals above ₱50,000 per month)
• Satisfaction of any applicable bonus wagering requirements attached to your wallet balance
• Confirmation that no active fraud investigation or suspicious activity review is pending on your account
• Confirmation that your account is in good standing with no outstanding policy violations

6. Bonuses, Promotions & Referral Program

6.1 General Bonus Terms

All bonuses and promotional offers at juan 366 are subject to the specific terms published on the Promotions page at the time of the offer. These general terms apply to all bonuses unless a specific promotion's terms explicitly state otherwise.

6.2 Welcome Bonus

The welcome bonus is available to new players making their first qualifying deposit of ₱100 or more. The bonus amount and any applicable wagering requirement are specified on the Promotions page. Unless stated otherwise, the standard casino wagering requirement for welcome bonuses is 10x (ten times) the bonus amount on qualifying slot games. Wagering contributions vary by game type — please check the current Promotions page for the specific contribution schedule.

6.3 Wagering Requirements

Bonus funds in your wallet must meet the stated wagering requirement before they can be converted to withdrawable Real Money. During the wagering period, Real Money is used first in bets. Once Real Money is exhausted, Bonus Funds are used. Live casino games, sports betting, and Buy Bonus slot features may contribute at a reduced rate (typically 10–20%) toward wagering requirements. Check individual promotion terms for exact contribution rates.

6.4 Bonus Expiry

Unless otherwise stated in a specific promotion's terms, bonus funds expire 30 days after crediting if wagering requirements have not been met. Expired bonus funds are removed from the wallet automatically. Juan 366 will attempt to notify players of approaching bonus expiry, but is not obligated to do so.

6.5 Refer a Friend Program

The Refer a Friend program at juan 366 pays ₱200 for every new player who registers using your unique referral code and makes a first qualifying deposit of ₱100 or more within 30 days of registration. Referral rewards carry no wagering requirement and are immediately withdrawable. Milestone bonuses of ₱500 (5th referral) and ₱1,000 (10th referral) per calendar month apply in addition to the per-referral reward. See the Refer a Friend page for the complete program terms.

6.6 Bonus Abuse

Juan 366 reserves the right to withhold, reverse, or cancel any bonus or associated winnings if we have reasonable grounds to believe that a player has engaged in bonus abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim bonuses more than once, using automated betting strategies to meet wagering requirements at minimal risk (bonus hunting), or coordinating with other players to exploit promotional terms. Players suspected of bonus abuse may have their accounts reviewed, suspended, or permanently closed.

7. Game Rules, RNG, and Fair Play

7.1 Game Rules

Each game available on the juan 366 Platform has its own specific rules, paylines, RTP, and feature mechanics accessible from within the game interface. By playing any game, you confirm that you have read and understood the relevant Game Rules. In the event of a conflict between the in-game rules display and any promotional material, the in-game rules shall prevail.

7.2 Random Number Generator

All outcomes in juan 366 games are determined by independently certified Random Number Generators (RNG) provided by our licensed game studios including JILI Gaming, Pragmatic Play, PG Soft, CQ9 Gaming, and Habanero. The RNG is tested and certified by independent third-party testing laboratories and cannot be influenced by the Platform, the game studio, or any player. Published RTP percentages are long-term theoretical averages verified through certification.

7.3 Malfunctions and Errors

In the event of a game malfunction, technical error, or software fault, any bets or game rounds affected by the malfunction shall be declared void and all wagers returned to the Player's wallet. A malfunction voids all pays and plays. Juan 366 is not liable for any wins or losses attributed to a documented technical error, and the Platform's transaction records shall be the final authority in any dispute.

8. Prohibited Activities

The following activities are strictly prohibited at juan 366. Engaging in any of these activities will result in immediate account suspension, permanent closure, and potential referral to Philippine law enforcement authorities where applicable.

• Money Laundering: Using juan 366 to deposit, transfer, or withdraw funds derived from illegal activity, or to obscure the origin of such funds, is a criminal offence under Philippine Republic Act 9160 (Anti-Money Laundering Act).
• Multiple Accounts: Creating more than one account to circumvent account-level limits, claim bonuses multiple times, or for any other purpose.
• Fraud: Using stolen, fraudulent, or unauthorised payment methods, providing false identity documents, or any form of deception intended to obtain financial gain from the Platform.
• Collusion: Coordinating with other players in real-time or live games to gain an unfair advantage over the Platform or other players.
• Automated Play: Using bots, scripts, automated systems, or any software that interacts with the Platform without human input, except where the Platform's own Auto Spin or equivalent feature is used within its designed parameters.
• Exploitation of Errors: Deliberately taking advantage of software bugs, errors, or misconfigured game settings to extract value from the Platform in a manner not intended by the game design.
• Chargebacks: Initiating fraudulent chargebacks or payment reversals after deposited funds have been used for betting.
• Underage Gambling: Allowing or facilitating access to the Platform by any person under 21 years of age.

9. Responsible Gaming

Juan 366 is committed to responsible gaming. We believe that online gaming should be an enjoyable leisure activity, not a source of financial stress or harm. We take seriously our obligation under PAGCOR regulations to provide player protection tools and promote responsible behaviour.

9.1 Player Protection Tools

All players at juan 366 have access to the following responsible gaming tools through their account settings at no cost:

• Deposit Limits: Set daily, weekly, or monthly PHP deposit caps on your account. Changes that reduce a limit take effect immediately. Changes that increase a limit take effect after a 48-hour cooling-off period.
• Session Time Limits: Set a maximum session duration. The Platform will provide a notification when your session time is approaching and will log you out automatically if the limit is reached.
• Loss Limits: Set a maximum amount you are willing to lose per day, week, or month. Once the limit is reached, betting is disabled for the remainder of the period.
• Self-Exclusion: Exclude yourself from the Platform for a period of 30 days, 90 days, 180 days, 1 year, or permanently. Self-exclusion is enforced immediately and cannot be reversed before the exclusion period ends.
• Reality Check: Receive pop-up reminders at intervals you select to inform you how long you have been playing and how much you have wagered in the current session.

For detailed information on our responsible gaming commitment, tools, and support resources — including links to Philippine helplines — visit our Responsible Gaming page.

10. Account Suspension and Closure

10.1 Suspension by Juan 366

Juan 366 reserves the right to suspend or permanently close any player account at any time and without prior notice if we have reasonable grounds to believe that the player has breached these Terms, violated applicable Philippine law, engaged in fraud, or posed a risk to the integrity of the Platform. During a suspension, all pending withdrawals will be placed on hold pending investigation.

10.2 Closure by the Player

You may request to close your juan 366 account at any time by contacting customer support. Before your account is closed, any remaining Real Money balance above ₱200 will be returned to your primary payment method after completion of any required KYC verification. Bonus Funds that have not met their wagering requirements will be forfeited upon account closure.

10.3 Dormant Accounts

An account is considered dormant if there has been no login activity for a period of twelve (12) consecutive months. Juan 366 will contact you prior to classifying your account as dormant. Dormant accounts with a Real Money balance may be subject to an inactivity maintenance fee of ₱50 per month after the dormancy period begins. The balance will never be reduced below zero. You may reactivate your account at any time by logging in.

11. Privacy and Data Protection

Juan 366 collects, processes, and stores personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and applicable PAGCOR regulatory requirements. Our complete data handling practices, including what data we collect, how we use it, who we share it with, and how you can exercise your rights as a data subject, are detailed in our Privacy Policy.

Key points to note: We do not sell your personal data to third parties for marketing purposes. We share data only with payment processors, game studios, and regulatory authorities as required by law or platform operation. We implement 256-bit SSL encryption across all Platform communications. You have the right to request access to, correction of, and deletion of your personal data held by juan 366, subject to regulatory retention requirements.

12. Intellectual Property

All content on the juan 366 Platform — including but not limited to the brand name, logo, website design, interface layouts, game interfaces, promotional materials, text, graphics, and software — is the property of Juan 366 or is used under licence from our game studio partners. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal, recreational use in accordance with these Terms.

You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the Platform without prior written consent from Juan 366. Unauthorised use of juan 366's intellectual property may result in account closure and legal action.

13. Limitation of Liability

To the fullest extent permitted by Philippine law, juan 366 and its directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to:

• Loss of data or game session records due to technical failure
• Interruption of service due to maintenance, server downtime, or third-party infrastructure issues
• Decisions made by the Player regarding game strategy, bet sizing, or use of Auto Spin features
• Delays in payment processing caused by third-party payment providers (GCash, Maya, banks)
• Unauthorised account access resulting from the Player's failure to secure their own login credentials

Juan 366's total aggregate liability to any Player in respect of any claim arising under or in connection with these Terms, whether in contract, tort, or otherwise, shall not exceed the total amount deposited by that Player in the thirty (30) days immediately preceding the event giving rise to the claim.

14. Changes to These Terms

Juan 366 reserves the right to update, modify, or replace these Terms at any time. When material changes are made, we will notify registered players by email and/or through a prominent notice on the Platform at least seven (7) days before the changes take effect. Your continued use of the Platform after the effective date of any revised Terms constitutes your acceptance of the updated version.

If you disagree with any changes to the Terms, you must stop using the Platform and contact customer support to close your account before the new Terms take effect. The current version of the Terms is always accessible from the footer of every page at juan 366.

15. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of the Philippines.

15.1 Informal Resolution

Before initiating formal legal proceedings, players are encouraged to contact juan 366 customer support to attempt informal resolution of any dispute. Most account-related issues can be resolved within 24–48 hours through direct communication. Our support team is available 24/7 via live chat and email at support@juan366.click.

15.2 PAGCOR Complaints

If you believe that juan 366 has acted in breach of its PAGCOR licence obligations, you have the right to file a formal complaint directly with the Philippine Amusement and Gaming Corporation. Juan 366 cooperates fully with all PAGCOR investigations and regulatory reviews.

16. Contact Us

If you have questions, concerns, or feedback regarding these Terms and Conditions, please contact the Juan 366 support team through any of the following channels. Our team is staffed 24 hours a day, 7 days a week, in both Tagalog and English.

• Email: support@juan366.click
• Live Chat: Available directly from your logged-in account dashboard at juan 366
• FAQ: Visit our FAQ page for answers to common questions without needing to contact support

For account registration, visit our registration page. For questions about responsible gaming tools and resources, see our Responsible Gaming page. For information on how your personal data is handled, see our Privacy Policy.